FAQs

General Information

What is Solo Cru?

Solo Cru is a premium importer and distributor of boutique Italian wines, beers, and spirits in Ontario, Canada. We focus on authentic, small-production products from independent Italian producers.

Where are you located?

Solo Cru is based in Ontario, Canada, and currently serves customers throughout the province.

Do you have a retail store?

At the moment, Solo Cru operates primarily through online sales and direct distribution.

Orders & Payments

How can I place an order?

Orders can be placed directly through our website at Solo Cru Website.

Do you have minimum orders?

Order as much or as little as you’d like with a minimum of 6 bottles. Just remember, if you want free delivery, it’s best to stock up!

Which payment methods do you accept?

We accept major credit cards and other payment methods available at checkout.

Can I modify or cancel my order?

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

Shipping & Delivery

Where do you ship?

We currently ship exclusively within Ontario, Canada.

What are the shipping fees?

  • Orders under $300 + HST: flat shipping fee of $25 + HST
  • Orders over $300 + HST: free delivery

How long does delivery take?

Most orders are processed within 1–3 business days. Delivery times may vary depending on location and carrier schedules.

Do I need to be home to receive the delivery?

Yes. Someone aged 19 or older must be present to receive the order and may be required to present valid government-issued photo ID.

Can you leave the package at the door?

No. Alcohol deliveries cannot be left unattended and require an adult signature upon delivery.

Returns & Damaged Bottles

Can I return wine if I change my mind?

No. Due to Ontario alcohol regulations, all sales are final and we do not accept returns or exchanges for personal preference or ordering mistakes.

What if my bottles arrive damaged?

If your order arrives with broken or damaged bottles, please contact us within 48 hours of delivery and include:

  • Photos of the damaged bottle(s)
  • Photos of the packaging and shipping box
  • Your order number

Once reviewed, we may provide a replacement, store credit, or refund at our discretion.

Products

Are your wines available at LCBO stores?

Most of our wines are exclusive products not available in LCBO retail locations.

Are Solo Cru wines more expensive than LCBO wines?

NO! Our premium, organic Italian wines are competitively priced, often matching or undercutting LCBO offerings. As a direct wine agent in Ontario, we bypass middlemen, sourcing authentic Italian wines from sustainable producers. This ensures you get exceptional quality at fair prices, with transparent costs for premium organic varietals like Sangiovese and Trebbiano.

Do you work with restaurants and hospitality businesses?

Yes. Solo Cru supplies wines to restaurants, bars, and hospitality partners throughout Ontario.

Can you help recommend wines?

Absolutely. Our team is happy to help you select wines based on your taste preferences, occasion, or food pairing needs.

Contact

How can I contact Solo Cru?

You can contact us through:

We look forward to assisting you.